Shipping policy

Shipping Policy

  • Shipment Time: Orders will be shipped within 1 to 7 days from the date of purchase.

  • Delivery timelines may vary depending on location, product availability, and courier operations.

  • Once dispatched, you will receive tracking details via email or SMS to monitor your order.

At Bolvia, we are committed to delivering your products safely and quickly using trusted logistics partners.

Returns Policy

We provide options for exchange, replacement, or refund depending on the product type and condition. Certain products may have special return rules mentioned on their product page, which override the general policy below.

Part 1 – Category, Return Window, and Available Actions

All Products:

  • Return Window: 7 days from delivery date.

  • Action: Replacement only.

  • Process:

    1. If you face an issue within the Returns Window, we first assist through phone support, email assistance, or a quality verification process.

    2. If confirmed defective or damaged, we will replace the item at no extra cost.

Non-Returnable Categories:
Products that are opened, used, damaged, or past the return period cannot be returned. Items must be returned with original packaging, all accessories, and intact seals.

Categories Ineligible for Returns:

  • Hygiene-Sensitive Products: Opened skincare/haircare products, used personal care items, or products without original packaging/seals.

  • Products Without Damage: If the product has no manufacturing defect but is returned due to personal dislike of fragrance, texture, or appearance.

Part 2 – Returns Pick-Up and Processing

  • Address changes for return pick-up are possible only if service is available in your new location.

  • Returned items are checked for:

    • Complete Product: All freebies, combos, and accessories must be included.

    • Unused Condition: No signs of use, damage, or tampered packaging.

    • Undamaged Packaging: Original box or seal intact.

Refunds for Returns

  • Refunds are processed after quality inspection of the returned product.

  • If replacement is unavailable, a refund will be issued to the original payment method.

  • For COD orders, refunds are issued to your bank account.

  • Damaged, missing, or wrong product issues must be reported within 48 hours of delivery.

Important: If the package is damaged or tampered with at delivery, refuse it and contact us immediately.

📧 Customer Support Email: bolvia.nilsan@gmail.com
📞 Phone: +91 98705 83888